Terms and conditions of the online store

Good morning!

We are glad that you came to us when buying your new shoes.
To do all the paperwork, to begin with, we provide our full registration details as the store administrator and seller: JMKI – Jeremi Krzyzaniak, 53a Przestrzenna St., 93-424 Łódź, NIP: 729 272 84 84, REGON: 381904835

Below you will find the terms and conditions, which include all information on how to place an order leading to the conclusion of a contract, details on the execution of the concluded contract, forms of delivery and payment available in the store, the procedure for withdrawal from the contract or the complaint procedure.

We sell footwear of global brands, which each time is stamped with a certificate of authenticity Sneakers Joint, confirmed by the hologram of our brand.

If you have any comments, questions or concerns, we remain at your disposal at: [email protected]

We wish you a successful shopping experience!
Sneakers Joint online store team

1 Definitions

For the purposes of these regulations, the following meanings of the following terms are adopted:

Buyer – a natural person, legal entity or crippled legal entity making payment in exchange for the purchased goods/product;
Consumer – a natural person who enters into a sales contract with the Seller that is not directly related to his business or professional activity;
The provisions relating to the Consumer, are also applicable to a natural person, concluding a contract with the Seller directly related to his business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Regulations – this document, regulating the process of concluding a contract, its execution, forms of delivery and payment, as well as the procedure for withdrawal from the contract and the complaint procedure. The regulations are available at https://sneakersjoint.com/regulamin-sklepu-internetowego/ ;
Store – an online store operating at https://sneakersjoint.com/ ;
Website or Store page- the website of the Store, available at: https://sneakersjoint.com/
Seller – JMKI – Jeremi Krzyzaniak, 53a Przestrzenna Street, Lodz 93-424, NIP: 729 272 84 84, REGON: 381904835;
Special orders-orders including goods indicated in §7 of these regulations;
Seal – placed in a manner that does not hinder the trying on of footwear to protect it from use;
Footwear bearing no traces of use – footwear on which there are no visible traces of use, other than those resulting from its normal, normal fitting in a manner beyond that necessary to ascertain the nature, characteristics and functioning of the product, or footwear whose seal is not broken, damaged or removed
Law on Consumer Rights- The Law on Consumer Rights, Journal of Laws of 2014, item 827 i.e. Journal of Laws of 2020, item 287.

2 Preliminary provisions

Regulations define the terms and conditions of use of the Store, as well as the rights and obligations of the Seller and Buyers.
Through the Store, is sold original footwear of global brands that do not bear traces of use, and the guarantee of the above is the fact that the footwear sold, each time is provided with a certificate of authenticity Sneakers Joint, confirmed by the hologram of the brand.
Through the Store, the Buyer can purchase products displayed on its pages, as well as make an order as referred to in §7. The Seller conducts retail sales, while providing electronic services to Buyers.
The subject of performance and its main features (such as brand, color or size of footwear) are presented to the buyer through the Store’s website, except for special orders, the subject of which may be specified in the content of special orders placed via e-mail by the buyer.
To use the Store, including, in particular, to make a purchase in the Store, it is not necessary to meet special technical conditions understood as a computer or other device of the Buyer. Sufficient are:
(a) Internet access,
(b) standard operating system,
(c) a standard web browser,
(d) having an active e-mail address.
The buyer cannot purchase from the Store anonymously or under a pseudonym.
During the use of the Store, it is prohibited to provide unlawful content, in particular, by sending such content through the forms available in the Store.
All product prices listed on the Store’s pages are gross amounts.

3 Services provided electronically

Through the Store, the Seller provides electronic services to the Buyer.
The basic service provided electronically to the Buyer by the Seller is to enable the Buyer to place an order through the Store, leading to the conclusion of a contract of sale with the Seller. Placing an order is possible without having an account in the Store.
If the Buyer decides to create an account in the Store, the Seller provides the Buyer with an electronic service consisting of creating and maintaining an account in the Store. The account stores the Buyer’s data and the history of orders placed by the Buyer. The Buyer logs into the Account using his e-mail address and a password defined by him.
Creating an account in the Store is done by checking the appropriate checkbox in the process of placing an order or by completing an independent account registration form available on the Store’s website. The Buyer may delete the account at any time from the account management panel or by directing the appropriate request to the Seller. However, deletion of the account will not remove information about orders placed using the account, which information will be stored by the Seller until the expiry of the statute of limitations for claims arising from the contract concluded through the Store or throughout the operation of the Store, unless the Buyer objects earlier to the storage of this information, and the Seller has no overriding interest in its storage.
If the Buyer decides to subscribe to the newsletter, the Seller also performs for the Buyer a service provided electronically, consisting of sending the Buyer e-mails containing information about the Seller’s news, products or promotions. Subscribing to the newsletter is done by completing and submitting the newsletter subscription form or by checking the appropriate checkbox in the ordering process. The Buyer may unsubscribe from the service at any time by clicking on the unsubscribe button visible in each message sent as part of the newsletter, or by sending an appropriate request to the Seller.
Services are provided electronically to the Buyer free of charge. However, sales contracts concluded through the Store are chargeable.
In order to ensure the security of the Buyer and the transmission of data in connection with the use of the Store, the Seller shall take technical and organizational measures appropriate to the degree of security risk of the services provided, in particular, measures to prevent the acquisition and modification of personal data by unauthorized persons.
The Seller takes measures to ensure the full proper functioning of the Store. The Buyer should inform the Seller about any irregularities or interruptions in the functioning of the Store.
Any complaints and comments related to the functioning of the Store, the Buyer can report via e-mail to the e-mail address [email protected]. In a complaint, the Buyer should specify the type of irregularity related to the functioning of the Store and the date of its occurrence. The Seller will consider all complaints within 30 days from the date of their receipt and will inform the Customer of their resolution via the e-mail address of the complainant.

4 Placing an order

The buyer can place an order as a registered customer[1] or as a guest.
A registered customer is a Buyer who has an account with the Store. Buyer can create an account by checking the appropriate checkbox during the ordering process or by completing a stand-alone account registration form available on the Store’s website.
If the Buyer has an account with the Store, he or she should log in to it before placing an order. Logging in is also possible when placing an order by clicking on the link available within the displayed message.
Placing an order is done by filling out the order form after adding the products of interest to the Buyer to the shopping cart. In the form it is necessary to provide the data necessary for the execution of the order. At the stage of placing the order it is also necessary to choose the method of delivery of the ordered products and the method of payment for the order. Placing an order is conditional on accepting the Terms and Conditions, which the Buyer is required to read in advance. In case of any doubts concerning the Terms and Conditions, the Buyer may contact the Seller via [email protected].
The ordering process is completed by clicking on the order finalization button. This action constitutes a declaration of intent by the Buyer leading to the conclusion of a sales contract with the Seller.
If the Buyer has chosen online payment when placing an order, after clicking the order finalizing button, he/she will be redirected to a payment gateway operated by a third-party operator to make payment for the order. If the Buyer has chosen payment by bank transfer, after clicking on the button finalizing the order, the Buyer will be redirected to the Store’s website with order confirmation and instructions for making payment. Payment for the order should be made within 24 hours of the conclusion of the contract. Otherwise, the contract will not be concluded.
In the order form, the Buyer is required to provide true personal information. The Buyer shall be liable for providing false personal data. The Seller reserves the right to suspend the execution of the order in a situation where the Buyer has provided false data or where the data raises reasonable doubts of the Seller as to its correctness. In such a case, the Buyer will be informed by phone or e-mail about the doubts of the Seller. In such a situation, the Buyer has the right to clarify any circumstances related to the verification of the veracity of the data provided within 7 days. In the absence of data allowing the Seller to undertake contact with the Buyer, the Seller will provide any clarification after the Buyer undertakes contact.
The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their veracity and correctness, although he has such a right in accordance with paragraph 7 of this section.

5 Delivery and payment

The methods of order delivery available for selection are described on the Store’s website and presented to the Buyer at the stage of order placement. The cost of delivery of an order is borne by the Buyer, unless the Seller indicates otherwise on the Store website. The Seller has the right to decide to divide an order into several separate shipments without additional costs to the Buyer.
The available methods of payment for an order are described on the Store’s website and presented to the Buyer at the stage of order placement.
Electronic payments, are handled by PayNow, Stripe, PayPal, Klarna.
The online payment service provider for card payments is Stripe
The following payment methods are available in the Store: payment cards: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, American Express, Discover.
If the Buyer has requested an invoice, it will be delivered electronically, to the e-mail address provided in the order form.
Payment is made when it is credited to the Seller’s bank account.
The moment of return is the moment of debiting the Seller’s bank account.
If payment was made by electronic form, all refunds are made to bank accounts assigned to electronic forms of payment.

6 Order execution

Fulfillment of the order consists in completing the ordered products, packing them for delivery and sending the shipment to the address indicated by the Buyer in accordance with the selected form of delivery.
The order is considered completed at the moment of shipment to the Buyer (entrusting the shipment to the carrier). This moment is also the moment of delivery of the item that is the subject of the sales contract.
Order delivery time is indicated with each specific product. Ordered products that are in stock are generally delivered within 3 to 5 days, unless a longer period is clearly indicated by the Seller in the product description, as is described and occurs in the case of custom products indicated in §7 of these Terms and Conditions. In such a situation, by placing an order, the Buyer agrees to a longer lead time, resulting from the product description, which generally lasts from 7 to 14 days, but with the possibility of extension to 30 days, provided that it is at all possible for the Seller to execute the order.
If the Buyer has ordered products with different lead times indicated, the binding for the Seller the lead time for the entire order is the longest of all the lead times for the products included in the order, although the Seller may offer to divide the order into several independent shipments in order to accelerate the lead time for individual parts of the order.

7 Special orders

Through the Store, the Buyer can also place special orders.
Special orders include:
a pair of shoes imported by the Seller on the special order of the Buyer, not belonging to the ordinary offer of the Store, provided that the implementation of the order is possible by the Seller;
a pair of shoes, belonging to the ordinary offer of the Store, the price of which exceeds the amount of 10 thousand zlotys;
a pair of footwear belonging to the ordinary offer of the Store, clearly marked as a special order (marked on the Store’s website with the annotation “to order”), available for purchase by special order of the Buyer;
In the case of a special order, the price of the goods is determined individually with the Buyer. However, it is stipulated that the previously established price may change due to circumstances beyond the Seller’s control. In such a situation, after agreement with the Buyer, an updated price is established or, if the Buyer does not agree to the price change, the Seller has the right to withdraw from the execution of the order.
In the case of special orders, the Buyer’s right of withdrawal referred to in Chapter 4 of the Law on Consumer Rights and in §8 of these Regulations is excluded, due to the fact that the subject of the contract of sale is an item serving to meet the individualized needs of the Consumer (Article 38(3) of the Law on Consumer Rights Protection).
Despite the lack of the possibility of withdrawal from the contract, in the event that the withdrawal would be related to ordering the wrong size of a pair of shoes, the Seller, at the request of the buyer, if there is such an actual possibility, may replace the pair of shoes with the numbering requested by the Consumer. Notwithstanding the above, by prior arrangement with the Seller, the Consumer may apply to the Seller for another pair or pairs of footwear remaining at a price corresponding to the value of the special order previously made. The Seller shall not be obliged to grant the request without any consequences for his rights and obligations, and the possible fulfillment of the request, shall be treated as an action within the same special order.

8 Withdrawal from the contract by the Consumer

The consumer, in accordance with the provisions of the Consumer Rights Protection Act, has the right to withdraw from the contract without giving any reason within 14 days from the date of taking possession of the purchased items by the consumer himself or by a third party designated by him, who is not a carrier. In the case of orders delivered in two or more packages, the 14-day period begins to run from the moment of taking possession of the last of the ordered items.
The right to withdraw from a sales contract does not apply to a contract for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the start of the service, that after the performance by the entrepreneur will lose the right to withdraw from the contract (see: §7 of these Regulations).
The consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller.
The consumer can use the model withdrawal form, available at http://kopiasneakersjoint.oddity.kylos.pl/policies/refund-policy .
The deadline for withdrawal is met if the Consumer exercises his right before the expiration of the 14 days indicated above, no later than the 14th day.
Upon receipt of the statement referred to in paragraph 3 of this section, the Seller is obliged to immediately send the Consumer an acknowledgement of receipt of the statement to the indicated e-mail address, and upon express request, in writing, to the indicated address by mail.
In the event of the effective exercise of the right of withdrawal, the contract is considered not concluded, which means that the parties must return the benefits to each other.
The consumer is obliged to return the product to the Seller or give it to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Seller offered to collect the item himself. To meet the deadline it is sufficient to return the product before its expiration.
The consumer bears the direct costs of returning the item.
In the case of withdrawal from the contract, the Seller shall return to the Consumer all payments received from the Consumer, including the cheapest cost of delivery of the products available in the Store (if the cost was covered by the Consumer) immediately, and in any case no later than 14 days from the date on which the Seller was informed about the exercise of the right of withdrawal. Reimbursement of payments will be made using the same means of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution. The Consumer will not incur any fees related to the return of payments.
If the Seller has not offered to collect the item from the Consumer himself, he may withhold the refund of the payment received from the Consumer until he receives the item back or the Consumer provides proof of its return, whichever event occurs first.
Returned footwear must not bear traces of use, and the Consumer shall be liable for any diminution in the value of the product resulting from the use of the product beyond what is necessary to ascertain the nature, characteristics and functioning of the product.
The Seller reserves the right to refuse to accept the declaration of withdrawal from the contract by the Buyer if the Buyer has violated, destroyed or removed the seals attached to the footwear and constituting a guarantee of non-use of the delivered products. In the case of violation , destruction or removal of seals, the product is considered used by the Buyer and is not subject to return, and the statement of withdrawal is not binding on the Seller.

§9 Liability for defects

The Seller is obliged to provide the Buyer with a product free of defects.
The seller is liable to the buyer if the sold product has a physical or legal defect (warranty for defects of the sold thing).
The sale to the Buyer of a product that is not brand new, but sold without visible signs of use with a Sneakers Joint certificate of authenticity, confirmed by a brand hologram, is not considered a legal defect.
The Seller shall be liable under the warranty if the physical defect is discovered before the expiration of 2 years from the date of delivery of the item to the Buyer.
In addition, the physical defect or its cause must have already existed at the time the item was issued to the Buyer. If the Buyer is a Consumer and the physical defect is discovered before the expiration of 1 year from the time the item was issued, the Buyer shall enjoy the presumption that the physical defect or its cause existed at the time the item was issued.
If the sold product has a defect, the Buyer has the right:
(a) demand replacement of the product with a defect-free one,
(b) demand removal of the defect,
(c) make a statement on price reduction,
(d) make a declaration of withdrawal from the contract.
If the Buyer finds a defect in the product, he should inform the Seller about it, specifying at the same time his claim related to the found defect or making a statement to that effect.
Kupujący może skorzystać z formularza reklamacyjnego, dostępnego pod adresem https://sneakersjoint.com/formularz-reklamacyjny/
The buyer can contact the Seller both by snail mail and by e-mail.
The Seller shall respond to the complaint submitted by the Buyer within 14 days from the date of delivery of the complaint to him by such means of communication, using which the complaint was submitted.
Details of the Seller’s warranty for defects are governed by the Civil Code (Articles 556-576 of the Civil Code).

10 Personal data and cookies

The administrator of the Buyer’s personal data is the Seller.
The Buyer’s personal data is processed for the following purposes and based on the following legal grounds:
a) zawarcie i wykonanie umowy – art. 6 ust. 1 lit. b RODO,
b) fulfillment of tax and accounting obligations – Article 6(1)(c) of the DPA,
c) defense, investigation or establishment of claims in connection with the contract, which is a legitimate interest of the Seller – Article 6(1)(f) RODO,
d) identification of a returning customer, which is a legitimate interest pursued by the Seller – Article 6(1)(f) of the RODO,
e) handling of inquiries made by Buyers not yet leading to the conclusion of a contract, which is a legitimate interest pursued by the Seller – Article 6(1)(f) RODO,
(f) dispatch of newsletters, following previously given consent – Article 6(1)(a) of the DPA.
Recipients of the Buyer’s personal data are: courier companies, tax offices, accounting office, law firm, web host, invoicing system provider, CRM system provider, mailing system provider.
Due to the use of the MailChimp mailing system, personal data of Buyers who subscribe to the newsletter is transferred to the United States of America (USA) due to its storage on servers located in the USA. The MailChimp system provider guarantees an adequate level of personal data protection through appropriate compliance mechanisms (Privacy Shield).
The Buyer’s personal data is stored in the Seller’s database for the duration of the business in order to ensure that it can identify a returning customer, which, however, the Buyer may object to by requesting that his data be deleted from the Seller’s database. If such objection is made before the expiration of the statute of limitations for claims under the concluded contract, the Seller will have an overriding interest in storing the Buyer’s data until the expiration of the statute of limitations for claims. Accounting records containing the Buyer’s personal data are kept for the period required by law.
In connection with the processing of personal data, the Buyer has the right to request from the Seller access to personal data, rectification, deletion, restriction of processing, the right to object to processing, the right to data portability, the right to lodge a complaint with the President of the Office for Personal Data Protection.
Provision of personal data by the Buyer is voluntary, but necessary to contact the Seller, create a user account, conclude a contract or subscribe to a newsletter.
The store uses cookie technology.
Details related to personal data and cookies are described in the privacy policy available at https://sneakersjoint.com/polityka-prywatnosci/ .

11 Intellectual property rights

The Seller hereby instructs the Buyer that the content available on the pages of the Store and elements of physical products (e.g. graphic designs) may constitute works within the meaning of the Act of February 4, 1994 on Copyright and Related Rights, the copyright to which is vested in the Seller.
The Seller hereby instructs the Buyer that further dissemination of copyrighted content by the Buyer without the Seller’s permission, except for use of the content within the framework of permitted personal use, constitutes an infringement of the Seller’s copyright and may result in civil or criminal liability.

12 Pozasądowe sposoby rozpatrywania reklamacji i dochodzenia roszczeń

12 Out-of-court procedures for handling complaints and remedying defects
The Consumer has the opportunity to use out-of-court means of handling complaints and claims. Among other things, the Consumer has the opportunity to:
a) to apply to a permanent amicable consumer court to resolve a dispute arising from the sales contract,
b) to apply to the provincial inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Buyer and the Seller,
c) skorzystania z pomocy powiatowego (miejskiego) rzecznika prawa konsumenta lub organizacji społecznej, do której statutowych zadań należy ochrona konsumentów.
For more detailed information on out-of-court complaint and redress procedures, the Consumer can look for the following website: http://polubowne.uokik.gov.pl.
Consumers can also use the ODR platform, which is available at: http://ec.europa.eu/consumers/odr . The platform serves to resolve disputes between consumers and businesses seeking out-of-court settlement of disputes regarding contractual obligations arising from an online sales contract or service contract.

13 Final provisions

The Seller reserves the right to introduce and cancel offers, promotions and to change the prices of products in the Store without prejudice to the Buyer’s acquired rights, including, in particular, the terms of contracts concluded before the change.
The Seller reserves the right to amend the Terms and Conditions without prejudice to the rights acquired by the Buyer on the basis of contracts concluded before the amendment of the Terms and Conditions. Buyers with a registered user account will be informed of any change to the Terms and Conditions by sending a message to the e-mail address assigned to the user account. If the Buyer does not accept the new Regulations, he/she may delete his/her user account free of charge.
Any disputes related to contracts concluded through the Store will be considered by a Polish common court with jurisdiction over the Seller’s permanent place of business. This provision does not apply to Consumers, for whom the jurisdiction of the court is considered on general principles.
These Regulations are effective as of 19.09.2022
All archived versions of the Regulations are available for download in .pdf format – links are provided below the Regulations.

[1] Functionality in development.

Good morning!

8 Withdrawal from the contract by the Consumer

§9 Liability for defects