Complaint form

If you want to make a complaint about a purchased product, you can use the form below, fill it out and then click 'send'. The advertised item should be sent back to the address: Sneakers Joint, Ujście 11, Łódź 93-490, Poland, 571 285 098.

Customer Data:

(Mandatory)

Date of contract / order number

Name

Address

(Voluntary, however, which will facilitate our communication)

Email

Phone

Subject of complaint:

Product

Phone number

Claim notification:

Description of defects

When defects were found

Complainant's request:

Other (what kind?)

The administrator of the personal data provided in the form will be JMKI - Jeremi Krzyzaniak, ul. Przestrzenna 53a, Łódź 93-424, NIP: 729 272 84 84, REGON: 381904835. The data will be processed in order to handle the complaint process, which is our legitimate interest referred to in Art. 6 ust. 1 lit. f RODO. If the complaint results in a price reduction or withdrawal from the contract, the complaint form will be included in the accounting records and will be kept with them for the period required by law. In addition, the complaint form will be kept until the expiration of the statute of limitations for claims related to the contract to which the complaint relates. In connection with the handling of the complaint process, the data may be processed by external entities involved in the handling of the process, such as courier companies, postal operators, banks, web host, CRM system provider, accounting office. Rights related to data processing: the right to request access to data, rectification, deletion or restriction of processing, as well as the right to object to the processing of personal data and the right to file a complaint with the President of the Office for Personal Data Protection. For matters related to data protection, please contact [email protected] . Provision of data is voluntary, but necessary to handle the complaint process.